Toll free numbers or freephone numbers or Advanced Free Phone Service represent those telephone numbers where in customers or clients make calls to connect with the company or organization, calls being charged to the receiving party. Usually for the caller, a call to a toll-free number from a landline (may also be available for mobile phones) is free of charge. In Nepal, toll free numbers start with 1660-01-xxxxx.
Nepal Telecom (NT) provides Nepali toll free numbers with their service name AFS alongwith AFS Numbering Plan ‘1660-01-XXXXX’ which is a 11 digit unique AFS number = Access Code “1660” + 01+ five (5) digit AFS number of which the last 5 digits are of service subscriber’s choice on first come first serve basis.
If companies want their vanity numbers, it is limited to just last 5 digits of the toll free AFS numbers as phoneword. This on other countries like the US is limited by only their toll-free prefix (1-800 or 800-PHONEWORD). However, we haven’t seen any companies in Nepal using vanity toll free numbers.
Toll-free AFS Tariff Rate (Nepal Telecom):
|Registration Charge||NRs 1000.00|
|Security Deposit||Additional NRs 15,000.00 for STD call facility|
|Minimum period of hire/service||One month|
|Call rates local/STD/ISD & taxes||As applicable in existing PSTN rate|
Toll free Numbers in Nepal
|Toll free No.||Company||Remarks|
|1660-01-03333||eKantipur, Kantipur Media Group (KMG)||Service number|
|1660-77-42001||DDC Arghakhanchi||Feedback, Inquiry and Complaint number for Good Governance|
|1660-01-00005||Otel||Otel toll free number for customer assistance|
|1660-01-00186||MoFA||Ministry of Foreign Affairs, Government of Nepal|
|1660-01-00020||Truth and Reconciliation Commission, Nepal||शान्ति तथा पुनर्निर्माण आयोग|
|1660-01-54321||National Tuberculosis Center|
|1660-01-20140||Blue Diamond Society||Contact & Consultation|
|1660-01-44433||Securities Board of Nepal|
|1660-01-07010||FNCCI||Federation of Nepalese Chambers of Commerce and Industries|
|1660-01-02121||eSewa||Payment issue enquiries|
|1660-27-52111||Human Rights Forum Nepal, HURF Nepal|
|1660-01-33355||Supreme Court of Nepal||Direct line to Secretariat of Chief Justice|
Ncell also provides similar service with the name “Call Free Numbers” which lets those numbers reachable from international, other operators in Nepal plus inbound & outbound roamers – quite a vast coverage for companies to engage with their customers.
Applicable Charges (for Companies who subscribe to Ncell Call Free Numbers)
|Tariff without taxes||TSC||OT||VAT||TOTAL|
|Subscription Fee(One Time)||1999.00||219.89||0.00||288.46||2,507.35|
Incoming call are charged @ Rs. 0.55/minute in Ncell while the same is charged at current local mobile rates @ Re 1/minute in NTC.