List of Helpline Numbers for Nepal Telecom Customer Services [Free and Paid]
Nepal Doorsanchar Company Ltd. (Nepali: नेपाल दूरसञ्चार कम्पनी लिमिटेड), popularly known as Nepal Telecom (Nepali: नेपाल टेलिकम) is state owned telecommunication service provider in Nepal with 85% of the government share. The company was a monopoly until 2003, when the first private sector operator UTL started providing basic telephony services. The central office of Nepal Telecom is located at Bhadrakali Plaza, Kathmandu. It has branches, exchanges and other offices in 184 locations within the country. – via wiki.
Here is a short list of helpline numbers for Nepal Telecom Customer Services and help assistance. Some of them are free of cost while calling and some will charge.
| S.N | Number | Charge | Description |
For Normal Telephone Customers (PSTN) |
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| 1 | 197 | Free | For normal inquiry of Telephone numbers |
| 2 | 1425 | Budget Call (Low charge International Calls) | |
| 3 | 1445 | Budget Call (Low charge International Calls) | |
For IPVR assistance and services |
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| 4 | 188 | Free | To register VOIP Calls complains |
| 5 | 198 | Free | To register complains of ADSL and PSTN |
| 6 | 1600 | Rs. 1 per 20 sec | To inquiry results of SLC Examinations |
| 7 | 1601 | Rs. 1 per 20 sec | To inquiry results of HSEB Examinations |
| 8 | 1602 | Rs. 1 per 20 sec | To inquiry results of TU Examinations |
| 9 | 1605 | Rs. 1 per 20 sec | Value Added Services Help assistance |
| 10 | 1606 | Local Call | To inquiry bills of PSTN Telephone lines |
| 11 | 1607 | PSTN: Local CallMobile:AirTime | To inquiry PUK number of GSM and CDMA mobile numbers. |
For IN services and assistance |
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| 12 | 1424 | Budget Call (Low charge International Calls) | |
| 13 | 1650 | Free | For management and call of EasyCall (Prepaid Calling Cards) |
| 14 | 1660 | Free | Toll Free Services |
| 15 | 1680 | Free | To register or call from PSNT call limit services |
| 16 | 1681 | Free | For management of PSTN Call Limit Service |
| 17 | 1698 | Free | Helpline and Customer Care of IN Services |
Voice Mailbox Service (VMS) Help and Assistance |
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| 18 | 1610 | Local: FreeMobile:Airtime | To listen to Voice mails remotely from Landlines and mobile phones |
| 19 | 1614 | Free | To transfer calls of Voice mails |
| 20 | 1615 | Rs.1 per minute | To leave voice message to voicemails without making calls |
| 21 | 1616 | Free | To listen voice mails and messages directly |
Notice Board Services |
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| 22 | 1610 | Local: FreeMobile:Airtime | To record from notice board message indirectly |
| 23 | 1616 | Free | To record from notice board message directly |
| 24 | 1618 | Local: Rs 1Mobile:Airtime | To listen to notice board messages |
GSM Services Help and Assistance |
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| 25 | 1400 | Rs.1 per SMS | To inquiry PUK number through SMS |
| 26 | 1414 | Free | For management of GMS Prepaid |
| 27 | 1455 | Free | To register for PRBT through SMS |
| 28 | 1498 | Free | Customer care of GMS Mobiles |
| 29 | 1609 | Rs.3 per minute | To register and buy CRBTs via IPVR |
| 30 | *400# | Free | For balance and validity inquiry of GSM Prepaid mobiles |
| 31 | *411# | Free | To recharge GSM prepaid mobiles |
| 32 | *422# | Free | To transfer balance from GSM prepaid mobile |
| 33 | 011614 | Free | To transfer calls to Voice Mail Box |
| 34 | 011616 | Rs1 per message | To listen to messages in Voice Mail Box |
CDMA Service Help and Assistance |
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| 35 | 191 | Free | Customer Care Help desk of CDMA |
| 36 | 1401 | Rs1 per SMS | To inquiry balance of CDMA via SMS |
| 37 | 1415 | Free | To listen to balance inquiry via voice |
| 38 | 1615 | Free | To leave message to Voice Mail box directly |
| 39 | 1616 | Free | To listen to Voice mail box message |
| 40 | 1611 | Free | To listen to Voice mail box message indirectly (Central DR) |
| 41 | 1612 | Free | To listen to Voice mail box message indirectly (Eastern DR) |
| 42 | 1617 | Free | To listen to Voice mail box message indirectly (Western DR) |
| Note: Above charges are exclusive of tax. | |||
This table will be updated frequently if we get new number, you can also help us to complete the list by adding missed number via commenting below.
I’ve been living in Nepal (Kathmandu) for few years now, but found Nepal Telecom has one worst kind of customer care service. In fact they don’t have any customer care apart from visiting their offices which then are way much crowded and helpdesk people rude.
1498 is the customer care number for their mobile phones, but any one got success with that number. It is either busy or “all circuits busy” message every time, I tried continuously for a week, at least 3 times a day – different times obviously, but never got any support.
If this is the status of the state owned Telco, then we can imagine how much customers are into this thing called “trouble”. Telecom people must have known this issue but who cares, after all its a government facilities.
Anyone succeeded with 1498, yet? Anytime sooner?
I tried more than 10 times and finally ring lagyo. Worst worst customer care service.
There is no one people to listen our word….recharge card pin number is very smooth…no network for costumer care service….
U r right man. It has the worst customer care service. Even i tried 1498, but it is engage everytime.
it so giving troubling to recharge
I got a call and my landline does not have a caller id !! How can I know what was that number I got a call form ?? 😊
how can I usaed wi fi in my home….and what is the cost…
I recharged Rs.500 the day before and without doing anything it became Rs.34.82 and there is no customer help desk. 1498 is useless 😑Is NTC looting our money?
Looks like that.
मेरो 9851233303 नम्बरको मोवाइलमा चैत्र ३० गते रु.५०० रिचार्ज गरेको थिएँ। गोष्ठी, सेमिनार, बैठकहरुमा सहभागि हुनुपरेकोले खासै कल गर्न भ्याएको थिइन। हिजो बैशाख २ गते राति १० वजे एउटा छोटो मेसेज पठाउनलाग्दा गएन। “One Way Bar (Accounting)” भन्यो। #400 मा कल गर्दा रु.१८०० ड्यु छ पो भन्छ। छक्कै परें। कुनैपनि हालतमा हुनैनसक्ने र हुनैनपर्ने यो के भाउँतो आइलाग्यो ? भनेर राति सुतें। बिहान उठेर मोवाइल खोल्दा, “Disable One Way Bar (Accounting) has been removed” भन्यो। तर, भर्खर २ दिन अघि मात्र रिचार्ज गरेको रु.५०० मा रु.३०० गायब गरिएको छ। लौ न, छानबिन गरिपाउँ। यो अचम्म मात्र हैन अचाक्लि नै भयो। Ananda Ram Paudel \ Mobile Number: 9851233303.
आनन्दजी, के तपाईले NTC ले हालै प्रकाशित गरेको यो सूचना पढ्नुभयो?
नेपाल टेलिकमको GSM Post Paid सेवाको बिलिंग सम्बन्धमा प्राय: सोधिने प्रश्नहरु (Frequently asked questions FAQs on NTC Post paid billing)
http://ne.techsansar.com/faqs-ntc-gsm-postpaid-billing/
तपाइँले रिचार्ज गरेको रु ५००, तपाईको फोनको पुरानो डिउ मा समायोजन भएको जस्तो लग्यो|
कृपया नजिकै को NTC अफिस वा १९८० मा फोन गरेर पनि तपाईको इस्सु थापा पाउन सक्नुहुन्छ|
हिजो बिहान गुनासो लेखेको थिएँ। माथि यथावत छ। तर, उपरोक्त गुनासो सुनुवाई भएन। कुनै रेस्पोन्स आएन।
Ananda Ram Paudel \ Mobile Number: 9851233303.
I hadn’t used my postpaid Sim fir quite long period. I paid Rs 1400 and got credit amount of Rs 98.But my calls are still restricted. 1980 doesn’t work. Any help….
Kripaya yo customer care ko manxe josle phn uthaunu hunxa …plz learn some manners . Customer haru lai kasari treat garnu parxa vanne thaha xaina??? Im extremly angry for them who pick up help line .they need to slove our problem.kati saro hepna sakeko..phn uthaudai kat dinxa yaar .nepal telecom plz do some action .😡😡😡😡😡😡
I don’t know if something’s wrong with the system, but my balance is being cut off for no reason. I had urgent business so I have had to buy 5 recharge cards in total today. The balance was being cut off rapidly. So, on my fourth recharge, I checked my balance before calling, I had Rs. 50 total. I made a call, I was left with 48.something. Then I tried to make another, then it said your balance is low, so I rechecked my balance and boom! Rs. 0. Similar situation on my fifth attempt, Rs 32.something to Rs 0. The same situation with my mom’s number. And the customer care number isn’t working. This is very disappointing. I have been using NTC for so many years. Please fix this quick. I can’t keep getting another recharge card every 5 minutes.
Yesterday i recharge 500 rs and today without doing anything my balnc is rs 1.67 what is this?I tied to contact with customer care bt it doesnot connect what is this?I want my balnc anyhow
I am trying to unsub from caller tune it says error every time it takes my money every time i dont like this if ntc doesnot tklake action i will find u and i will kill u kamnalauni thag