List of Helpline Numbers for Nepal Telecom Customer Services [Free and Paid]

12 Comments

1. Harrish D

   I’ve been living in Nepal (Kathmandu) for few years now, but found Nepal Telecom has one worst kind of customer care service. In fact they don’t have any customer care apart from visiting their offices which then are way much crowded and helpdesk people rude.

   1498 is the customer care number for their mobile phones, but any one got success with that number. It is either busy or “all circuits busy” message every time, I tried continuously for a week, at least 3 times a day – different times obviously, but never got any support.

   If this is the status of the state owned Telco, then we can imagine how much customers are into this thing called “trouble”. Telecom people must have known this issue but who cares, after all its a government facilities.

   Anyone succeeded with 1498, yet? Anytime sooner?

   Reply

   April 21, 2015
2. amrit

   There is no one people to listen our word….recharge card pin number is very smooth…no network for costumer care service….

   Reply

   May 14, 2015
   • Cosmos

     U r right man. It has the worst customer care service. Even i tried 1498, but it is engage everytime.

     Reply

     November 19, 2015
3. Aakash gupta

   it so giving troubling to recharge

   Reply

   October 16, 2015
4. Celine

   I got a call and my landline does not have a caller id !! How can I know what was that number I got a call form ?? 😊

   Reply

   October 20, 2015
5. gopi krishna

   how can I usaed wi fi in my home….and what is the cost…

   Reply

   October 23, 2015
6. Grishma

   I recharged Rs.500 the day before and without doing anything it became Rs.34.82 and there is no customer help desk. 1498 is useless 😑Is NTC looting our money?

   Reply

   November 17, 2015
   • Cosmos

     Looks like that.

     Reply

     November 19, 2015
7. Ananda Ram Paudel

   मेरो 9851233303 नम्बरको मोवाइलमा चैत्र ३० गते रु.५०० रिचार्ज गरेको थिएँ। गोष्ठी, सेमिनार, बैठकहरुमा सहभागि हुनुपरेकोले खासै कल गर्न भ्याएको थिइन। हिजो बैशाख २ गते राति १० वजे एउटा छोटो मेसेज पठाउनलाग्दा गएन। “One Way Bar (Accounting)” भन्यो। #400 मा कल गर्दा रु.१८०० ड्यु छ पो भन्छ। छक्कै परें। कुनैपनि हालतमा हुनैनसक्ने र हुनैनपर्ने यो के भाउँतो आइलाग्यो ? भनेर राति सुतें। बिहान उठेर मोवाइल खोल्दा, “Disable One Way Bar (Accounting) has been removed” भन्यो। तर, भर्खर २ दिन अघि मात्र रिचार्ज गरेको रु.५०० मा रु.३०० गायब गरिएको छ। लौ न, छानबिन गरिपाउँ। यो अचम्म मात्र हैन अचाक्लि नै भयो। Ananda Ram Paudel \ Mobile Number: 9851233303.

   Reply

   April 16, 2017
   • Team TechSansar

     आनन्दजी, के तपाईले NTC ले हालै प्रकाशित गरेको यो सूचना पढ्नुभयो?
     नेपाल टेलिकमको GSM Post Paid सेवाको बिलिंग सम्बन्धमा प्राय: सोधिने प्रश्नहरु (Frequently asked questions FAQs on NTC Post paid billing)
     http://ne.techsansar.com/faqs-ntc-gsm-postpaid-billing/

     तपाइँले रिचार्ज गरेको रु ५००, तपाईको फोनको पुरानो डिउ मा समायोजन भएको जस्तो लग्यो|
     कृपया नजिकै को NTC अफिस वा १९८० मा फोन गरेर पनि तपाईको इस्सु थापा पाउन सक्नुहुन्छ|

     Reply

     April 19, 2017
8. Ananda Ram Paudel

   हिजो बिहान गुनासो लेखेको थिएँ। माथि यथावत छ। तर, उपरोक्त गुनासो सुनुवाई भएन। कुनै रेस्पोन्स आएन।
   Ananda Ram Paudel \ Mobile Number: 9851233303.

   Reply

   April 17, 2017
9. NIRANJAN

   I hadn’t used my postpaid Sim fir quite long period. I paid Rs 1400 and got credit amount of Rs 98.But my calls are still restricted. 1980 doesn’t work. Any help….

   Reply

   June 22, 2017