List of Helpline Numbers for Nepal Telecom Customer Services [Free and Paid]
Nepal Doorsanchar Company Ltd. (Nepali: नेपाल दूरसञ्चार कम्पनी लिमिटेड), popularly known as Nepal Telecom (Nepali: नेपाल टेलिकम) is state owned telecommunication service provider in Nepal with 85% of the government share. The company was a monopoly until 2003, when the first private sector operator UTL started providing basic telephony services. The central office of Nepal Telecom is located at Bhadrakali Plaza, Kathmandu. It has branches, exchanges and other offices in 184 locations within the country. – via wiki.
Here is a short list of helpline numbers for Nepal Telecom Customer Services and help assistance. Some of them are free of cost while calling and some will charge.
| S.N | Number | Charge | Description |
For Normal Telephone Customers (PSTN) |
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| 1 | 197 | Free | For normal inquiry of Telephone numbers |
| 2 | 1425 | Budget Call (Low charge International Calls) | |
| 3 | 1445 | Budget Call (Low charge International Calls) | |
For IPVR assistance and services |
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| 4 | 188 | Free | To register VOIP Calls complains |
| 5 | 198 | Free | To register complains of ADSL and PSTN |
| 6 | 1600 | Rs. 1 per 20 sec | To inquiry results of SLC Examinations |
| 7 | 1601 | Rs. 1 per 20 sec | To inquiry results of HSEB Examinations |
| 8 | 1602 | Rs. 1 per 20 sec | To inquiry results of TU Examinations |
| 9 | 1605 | Rs. 1 per 20 sec | Value Added Services Help assistance |
| 10 | 1606 | Local Call | To inquiry bills of PSTN Telephone lines |
| 11 | 1607 | PSTN: Local CallMobile:AirTime | To inquiry PUK number of GSM and CDMA mobile numbers. |
For IN services and assistance |
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| 12 | 1424 | Budget Call (Low charge International Calls) | |
| 13 | 1650 | Free | For management and call of EasyCall (Prepaid Calling Cards) |
| 14 | 1660 | Free | Toll Free Services |
| 15 | 1680 | Free | To register or call from PSNT call limit services |
| 16 | 1681 | Free | For management of PSTN Call Limit Service |
| 17 | 1698 | Free | Helpline and Customer Care of IN Services |
Voice Mailbox Service (VMS) Help and Assistance |
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| 18 | 1610 | Local: FreeMobile:Airtime | To listen to Voice mails remotely from Landlines and mobile phones |
| 19 | 1614 | Free | To transfer calls of Voice mails |
| 20 | 1615 | Rs.1 per minute | To leave voice message to voicemails without making calls |
| 21 | 1616 | Free | To listen voice mails and messages directly |
Notice Board Services |
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| 22 | 1610 | Local: FreeMobile:Airtime | To record from notice board message indirectly |
| 23 | 1616 | Free | To record from notice board message directly |
| 24 | 1618 | Local: Rs 1Mobile:Airtime | To listen to notice board messages |
GSM Services Help and Assistance |
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| 25 | 1400 | Rs.1 per SMS | To inquiry PUK number through SMS |
| 26 | 1414 | Free | For management of GMS Prepaid |
| 27 | 1455 | Free | To register for PRBT through SMS |
| 28 | 1498 | Free | Customer care of GMS Mobiles |
| 29 | 1609 | Rs.3 per minute | To register and buy CRBTs via IPVR |
| 30 | *400# | Free | For balance and validity inquiry of GSM Prepaid mobiles |
| 31 | *411# | Free | To recharge GSM prepaid mobiles |
| 32 | *422# | Free | To transfer balance from GSM prepaid mobile |
| 33 | 011614 | Free | To transfer calls to Voice Mail Box |
| 34 | 011616 | Rs1 per message | To listen to messages in Voice Mail Box |
CDMA Service Help and Assistance |
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| 35 | 191 | Free | Customer Care Help desk of CDMA |
| 36 | 1401 | Rs1 per SMS | To inquiry balance of CDMA via SMS |
| 37 | 1415 | Free | To listen to balance inquiry via voice |
| 38 | 1615 | Free | To leave message to Voice Mail box directly |
| 39 | 1616 | Free | To listen to Voice mail box message |
| 40 | 1611 | Free | To listen to Voice mail box message indirectly (Central DR) |
| 41 | 1612 | Free | To listen to Voice mail box message indirectly (Eastern DR) |
| 42 | 1617 | Free | To listen to Voice mail box message indirectly (Western DR) |
| Note: Above charges are exclusive of tax. | |||
This table will be updated frequently if we get new number, you can also help us to complete the list by adding missed number via commenting below.